Request a Ring Sizer

   First, review our size guide for the best practices on finding your size. We use US ring sizing, other conversions can be found on the size guide.

   Want to ensure the perfect fit for your upcoming ring purchase? Requesting a free ring sizer is simple:

1. Email hello@morgainefaye.com with the subject Request for Free Ring Sizer

2. In the body of the email, please include the following details:

   • Your full name
   • Your complete mailing address, including city, state, ZIP/postal code, and country

If you have any additional questions or require further assistance, please don't hesitate to include them in your email. We're here to help!

Ordering Half or Quarter Sizes: Add the ring to your cart, and go to the cart page and find the order notes section. Type your request for half or quarter size in the text box before you check out.

Size Guide

 Use the following size guide to determine your ideal measurements for rings, necklaces, and bracelets. If you have sizing questions or need personalized guidance, email hello@morgainefaye.com.

Please note that the size guide provided is a general reference, and individual variations may occur. It's always recommended to consult with a professional jeweler or try on jewelry in person at one of our stockists to ensure the most accurate fit.

Necklace Length Size Chart

The diagram below shows the approximate drape placement of various lengths.

Ring Size Conversion Chart

Ordering Half or Quarter Sizes:
Add the ring to your cart, and go to the cart page and find the order notes section. Type your request for half or quarter size in the text box before you check out.

To request a free ring sizer: use our ring sizer request page.

Important Note:
For all custom rings, and rings with engravings, its recommended to have your finger sized by a professional jeweler. Not all ring styles can be resized later, so it is important to order the correct size ring.  If you have sizing questions or need assistance, send a message to hello@morgainefaye.com.

Bracelet Size Guide

1. Measure your wrist size using a flexible measuring tape or a piece of string.
2. Wrap the measuring tape or string snugly around your wrist, just below the wrist bone.
3. Mark the point where the tape or string overlaps, and measure the length in inches or centimeters.
4. Add additional length based on your desired fit. For a snug fit, add ¼ to ½ inch. For a looser fit, add ¾ to 1 inch.
5. Use the measurement to select the closest bracelet size

We offer both Afterpay and Klarna.

Once you are ready to checkout, you will see both of these payment methods offered on the checkout page.
You will be directed to complete your secure checkout via the processor you have chosen.
You may need to create an account with either Afterpay, or Klarna, if you do not already have one.
For complete details on these buy-now pay-later options, please navigate to their respective websites:

Afterpay

Klarna

The hardest types of gemstones, particularly suitable for bridal jewelry and everyday wear, are those with a high level of hardness on the Mohs scale. The Mohs scale measures a gemstone's resistance to scratching, and the higher the number, the harder the gemstone. Gemstones with greater hardness are preferred for everyday designs due to their superior durability and ability to withstand daily wear, making them perfect for long-lasting, cherished pieces.

1. Diamonds: Diamonds are the hardest gemstones, ranking 10 on the Mohs scale. Their exceptional hardness ensures that they can withstand daily wear and tear without scratching or losing their brilliance. This makes diamonds the ideal choice for engagement rings and other bridal jewelry, as they symbolize everlasting love and resilience.
2. Sapphires: Sapphires, ranking 9 on the Mohs scale, are also an excellent choice for bridal jewelry. Their hardness makes them highly resistant to scratches and abrasions, making them suitable for rings, necklaces, and bracelets that will be worn regularly.
3. Rubies: Rubies, like sapphires, have a hardness of 9 on the Mohs scale. Their toughness and durability make them well-suited for engagement rings and other bridal pieces, where they can endure daily wear while maintaining their intense red hue, symbolizing passion and love.

Choosing a hard gemstone for bridal designs ensures that the jewelry can be worn daily without excessive wear and tear, maintaining its beauty and significance for years to come. Whether you opt for the timeless elegance of a diamond or the captivating allure of a sapphire or ruby, the hardness of these gemstones ensures they are superior choices for creating cherished, enduring pieces that embody the enduring love of a lifelong commitment.

Visit the Custom Work for all the details on how to commission a custom piece.

Repairs

If your order arrives with any issues, please let us know right away. All orders are covered for 30 days for any structural flaws or loose stones. After 30 days, wear and tear that is a result from regular use will be repaired for a reasonable fee.

We offer a range of jewelry repair services, including but not limited to:

•      Bezel/Prong tightening
•      Stone replacement
•      Chain or bracelet repair
•      Engraving services
•      Clasp or closure repair

Please email hello@morgainefaye.com and we can discuss your needs.

The cost of repairs will vary depending on the type and extent of the damage, materials used, and the labor involved. Upon evaluation, we will provide you with a cost estimate for your approval before proceeding with the repairs.

Returns & Exchanges

Exchanges:

• Exchanges must be requested within 10 days of receiving the item.
• The item to be exchanged must be in its original condition and unworn.
• Please return the item in its original packaging to ensure safe transit.
• Once we receive the item, we will process the exchange and provide you with store credit for the value of the item.

Returns:

• Returns must be requested within 10 days of receiving the item.
• The item must be in its original, unworn condition, and returned in the original packaging.
• Shipping costs for returns will be the responsibility of the customer.
• A restocking fee of 10% of the item cost, less shipping will be applied.
• Once we receive the returned item, we will inspect it and issue a refund via the original payment method, excluding shipping costs.

Note:

• One-of-a-kind, custom, or personalized items are not eligible for return or exchange. International orders are final sale.

How to Request an Exchange or Return:

1. Contact us at hello@morgainefaye.com within 10 days of receiving your order to initiate the process.
2. Provide your order number, the item(s) you wish to exchange or return, and the reason for the request.
3. We will provide you with further instructions on how to proceed with the exchange or return.

Initiate a Return In Your Customer Account:

1. Log in to your customer account on our website.
2. Go to the "My Orders" section, where you'll find a list of your past purchases.
3. Select the order containing the item you wish to return.
4. Click on the "Return Items" button next to the relevant product.
5. Follow the on-screen instructions to provide details about the return reason and any additional notes.
6. Once your return request is submitted, our team will review it promptly.
7. You'll receive further instructions via email regarding the return process.

Please ensure that all items are securely packaged to avoid damage during transit. We recommend using a trackable shipping service for your return or exchange, as we are not responsible for lost or damaged packages.

Once we receive and inspect the item, we will promptly process your exchange or refund as per the policy mentioned above.

Thank you for choosing us. Your satisfaction is essential, and we are committed to providing a seamless shopping experience. If you have any concerns or require assistance, don't hesitate to contact us at hello@morgainefaye.com.

Check out the Stockists page to see a current list of retailers.