Legends never die
Please review our shipping policy outlined below. If you have any questions or require further assistance regarding our shipping terms, please don't hesitate to email email@example.com
Order ProcessingOnce payment your payment has been processed, your order is confirmed and will go immediately into production.
Orders are typically processed and prepared for shipment within 7-10 business days, excluding weekends and holidays.
Please note that processing times may vary during peak seasons or for customized or special order items.
Once your order is shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.
You can also access the tracking information by logging into your account on our website.
Tracking Your Order:
- Once your order has been shipped, we will provide you with a tracking number via email.
- Visit the carrier website and navigate to the "Track & Manage" section.
- Enter your tracking number in the designated field and click "Track."
- You will then be able to view the current status and location of your package.
- To receive tracking notifications directly to your email or mobile device, you can sign up for tracking updates.
- On the carrier website, navigate to the "Track & Manage" section and select "Informed Delivery" from the dropdown menu.
- Follow the instructions to create an account or log in if you already have one.
- Once you're logged in, you can enable tracking notifications for your specific tracking number.
- The carrier will then send you updates on the delivery progress of your package, including expected delivery dates and any important status changes.
Tracking your order and enabling notifications will help you stay informed about the whereabouts of your package and ensure a smooth delivery experience.
If you encounter any issues with tracking or have further questions about your order, please don't hesitate to reach out to firstname.lastname@example.org.
Shipping Methods and Carriers
Shipping to Italy is available by request, however, there are certain stipulations from customs:
-The package is not eligible to be insured.
-The package must have an invoice describing the contents and value visible on the outside.
-The package may incur import fees, which you/the recipient are responsible for.
The applicable shipping fees will be displayed during the checkout process.
Please note that any customs duties, taxes, or additional fees imposed by the destination country are the responsibility of the recipient.
Estimated Delivery Times
While we strive to provide accurate estimates, please note that actual delivery times may vary due to unforeseen circumstances, customs delays, or other factors beyond our control. we recommend turning on tracking notifications on the carriers website to receive up to the minute delivery updates.
For added peace of mind, we provide shipping insurance on all orders over $250, covering any loss or damage during transit.
In the unlikely event of a damaged or lost package, please contact our customer service team for assistance at email@example.com.
All international orders are final sale. If you need a repair for an international order, please contact us at firstname.lastname@example.org.
For international orders, please be aware that customs procedures and import regulations may apply.
These procedures can cause delays beyond our control, and any associated fees or taxes are the responsibility of the recipient.
We recommend reviewing your country's customs regulations and contacting your local customs office for further information.
Please message us at email@example.com if you are working within a time restraint and we will do our best to work with you. In some cases, a rush fee may be incurred.
If you miss a signature delivery, you can reschedule delivery by contacting your local post office using your tracking information.
If your tracking information indicates that your package has been delivered but you haven't received it, please reach out to us at firstname.lastname@example.org immediately. However, please note that we cannot be held responsible for lost or missing packages that are marked as successfully delivered to the specified address.
Damaged or Tampered Packages
If your package arrives damaged or appears to have been tampered with, please ensure that you save all the packaging materials and take photographs of them immediately. These photographs will be required for claim purposes. Morgaine Faye will file a claim with UPS, and the claim processing time usually takes approximately 5-8 weeks. It is necessary for us to resolve these claims before we can proceed with refunding or remaking any outstanding pieces.
We understand the importance of ensuring the safe delivery of your packages, and we will do our best to assist you in these situations. Please contact us promptly so that we can address the issue and work towards a resolution.