Shipping Policies

Please review our shipping policy outlined below. If you have any questions or require further assistance regarding our shipping terms, please don't hesitate to email hello@morgainefaye.com

Order Processing

Once payment your payment has been processed, your order is confirmed and will go immediately into production.
Orders are typically processed and prepared for shipment within 7-10 business days, excluding weekends and holidays.
Please note that processing times may vary during peak seasons or for customized or special order items.

Order Tracking

We provide order tracking information for all shipped orders.
Once your order is shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.
You can also access the tracking information by logging into your account on our website.

 

Tracking Your Order:
  1. Once your order has been shipped, we will provide you with a tracking number via email.
  2. Visit the carrier website and navigate to the "Track & Manage" section.
  3. Enter your tracking number in the designated field and click "Track."
  4. You will then be able to view the current status and location of your package.
Enabling Tracking Notifications:
  1. To receive tracking notifications directly to your email or mobile device, you can sign up for tracking updates.
  2. On the carrier website, navigate to the "Track & Manage" section and select "Informed Delivery" from the dropdown menu.
  3. Follow the instructions to create an account or log in if you already have one.
  4. Once you're logged in, you can enable tracking notifications for your specific tracking number.
  5. The carrier will then send you updates on the delivery progress of your package, including expected delivery dates and any important status changes.

    Tracking your order and enabling notifications will help you stay informed about the whereabouts of your package and ensure a smooth delivery experience.

    If you encounter any issues with tracking or have further questions about your order, please don't hesitate to reach out to hello@morgainefaye.com.

    Shipping Methods and Carriers

    We offer USPS, UPS, ad DHL to accommodate your preferences and delivery needs.Shipping rates for each will be displayed during the checkout process.

      Shipping Destinations

      Please note: All international orders are final sale. We currently offer shipping the US, UK, Canada, Mexico, and Australia. If you are outside of these destinations, message hello@morgainefaye.com and we can provide you with detailed assistance. 

      Shipping to Italy is available by request, however,  there are certain stipulations from customs:

      -The package must be shipped via USPS Priority International mail, estimated cost is at least $45 USD
      -The package is not eligible to be insured.
      -The package must have an invoice describing the contents and value visible on the outside.
      -The package may incur import fees, which you/the recipient are responsible for.
      Due to these stipulations, it is our policy that all international purchases are final sale. If you agree to these terms, email hello@morgainefaye.com before ordering and we will arrange your shipping details.

        Shipping Fees

        Shipping fees are calculated based on the selected shipping method, destination, and the total value of your order.
        The applicable shipping fees will be displayed during the checkout process.
        Please note that any customs duties, taxes, or additional fees imposed by the destination country are the responsibility of the recipient.

          Estimated Delivery Times

          Once your order is shipped, the estimated delivery time will depend on the selected shipping method and the destination.
          While we strive to provide accurate estimates, please note that actual delivery times may vary due to unforeseen circumstances, customs delays, or other factors beyond our control. we recommend turning on tracking notifications on the carriers website to receive up to the minute delivery updates.

            Shipping Insurance

            We take every precaution to ensure that your package arrives safely.
            For added peace of mind, we provide shipping insurance on all orders over $250, covering any loss or damage during transit.
            In the unlikely event of a damaged or lost package, please contact our customer service team for assistance at hello@morgainefaye.com.

              International Shipping

              All international orders are final sale. If you need a repair for an international order, please contact us at hello@morgainefaye.com.
              For international orders, please be aware that customs procedures and import regulations may apply.
              These procedures can cause delays beyond our control, and any associated fees or taxes are the responsibility of the recipient.
              We recommend reviewing your country's customs regulations and contacting your local customs office for further information.

              Please note: All of my custom forms will have accurate descriptions of contents and will reflect the full value of the items purchased. I refuse to falsify custom forms and may cancel your order if you make this request.

              Rush Orders

              Please message us at hello@morgainefaye.com if you are working within a time restraint and we will do our best to work with you. In some cases, a rush fee may be incurred.

              Missed Delivery

              If you miss a signature delivery, you can reschedule delivery by contacting your local post office using your tracking information.

              Lost/Stolen Packages

              If your tracking information indicates that your package has been delivered but you haven't received it, please reach out to us at hello@morgainefaye.com immediately. However, please note that we cannot be held responsible for lost or missing packages that are marked as successfully delivered to the specified address.  

              Damaged or Tampered Packages

              If your package arrives damaged or appears to have been tampered with, please ensure that you save all the packaging materials and take photographs of them immediately. These photographs will be required for claim purposes. Morgaine Faye will file a claim with UPS, and the claim processing time usually takes approximately 5-8 weeks. It is necessary for us to resolve these claims before we can proceed with refunding or remaking any outstanding pieces.

              We understand the importance of ensuring the safe delivery of your packages, and we will do our best to assist you in these situations. Please contact us promptly so that we can address the issue and work towards a resolution.

              Past Work // PROFESSIONAL PRACTICE

              Stop-Motion Animation & Commercial Production

              Bent Image Lab // Art Department

              Roles:
              armature fabrication, set building, prop building, painting, storyboarding

              Worked alongside the art director, show producers, animators, and puppet leads to create assets to the specifications of the client.

              Clients: MTV, IFC, Nissan, Verizon, Hallmark, Evian, Rice Krispies, Aesop Rock, Rankin/Bass

              BENT IMAGE LAB

              THE ONE SHOW

              Interstitials
              Directed by Joshua Cox

              BTS

              One Show AD+ Props

              BENT IMAGE LAB

              Portlandia "Dolphins"

              BENT IMAGE LAB

              Portlandia Rats "Book"

              Rat Factory

              BTS Portlandia

              Aesop Rock x Kimya Dawson

              The Uncluded "Organs"

              Bug Factory

              BTS THE UNCLUDED

              BENT IMAGE LAB

              Rankin & Bass x Bing "Bumble"

              I did not get to meet

              Bill Plympton

              Commercial Illustration & Gallery Work

              Exhibitions:
              Antler Gallery
              Talon Gallery
              Hellion Gallery
              Paradigm Gallery
              Nucleus Gallery
              Compound PDX
              Pony Club Gallery

              USA, Japan, Mexico, Spain

              Press: Hi-Fructose Magazine, Juxtapoz Magazine, Supersonic, Beautiful Bizarre, Tall Trees of Portland

              TALON GALLERY

              BENEATH THE TUMULT

              The Sweetest Apple on the Highest Branch

              PONYCLUB GALLERY

              Antler Gallery

              Vigor Mortis

              Antler Gallery Feature

              Juztapoz Magazine

              Gallery Nucleus

              Coaster Show

              ponyclub gallery

              Monsterbation

              Antler Gallery

              Shrouds and Sinew

              Talon Gallery 2018

              Opulent Corpse

              Opulent Corpse @ Talon Gallery 2018

              Season of Shadows Pop Up Market

              Talon Gallery

              Antler Gallery Goes to Seattle 2016

              Antler Gallery // LA Art Show 2015

              Hellion Gallery // Tall Trees of Portland

              Retail, Markets, & Ecommerce

              Shows & Markets:
              Melee Tucson
              Crafty Wonderland
              Alberta Street Fair
              Mississippi Street Fair
              Season of Shadows
              Black Sunday Riffs and Gifts
              Mystical Menagerie

              Retailers:
              Paxton Gate
              Fiat Lux
              Altar
              Antler & Talon
              and more

              E-Commerce Platforms:
              Etsy, Big Cartel, Squarespace, Shopify, Faire, +

              Markets

              Limited Edition

              printed apparel

              Surface Pattern Design

              Illustrated Silk

              One-of-a-kind

              Hand Engraved Jewelry

              Album Art

              The Love Dimension

              2014

              2024

              work archive

              In honor of her legacy

              The Susannah Kelly Art Award

              Awards in three categories:
              Drawing, Painting, Sculpture
              $2000 Stipend
              Solo exhibition at Antler & Talon Galleries
              Work featured Hi-Fructose Magazine
              1 hour zoom call Q&A with jurors.