Shop Policies
By making a purchase from morgainefaye.com you agree to the following policies:
Payment
Payment
We accept secure payments through Visa, Mastercard, Discover, Shop Pay, Apple Pay, Google Pay, Klarna, and Afterpay. Orders will be processed upon payment confirmation.
Shipping
Shipping
We offer fast and reliable shipping worldwide. Ready-to-ship items will ship once payment in received, and made-to-order items have a lead time of 2-3 weeks before shipping unless otherwise noted in the item description. You will receive a tracking number once your order is on its way. Please read our full Shipping Policy for more information.
Returns & Exchanges
Returns & Exchanges
Your satisfaction is our priority. If you encounter any issues with your order, please contact as soon as possible at hello@morgainefaye.com. We accept returns and exchanges for unused and undamaged items within 10 days, the customer is responsible for return shipping costs. Please review our detailed Return & Exchange Policy for more information.
Repairs
We offer a range of jewelry repair services, navigate to our Repairs page to initiate a repair.
International Orders
All international orders are subject to import taxes, customs duties and brokerage fees levied by the destination country and the recipient is responsible for paying these fees. All international orders are final sale. If you need a repair for an international order, please contact us at hello@morgainefaye.com and we can advise you.
Custom Orders
We offer a range of jewelry repair services, navigate to our Repairs page to initiate a repair.
International Orders
All international orders are subject to import taxes, customs duties and brokerage fees levied by the destination country and the recipient is responsible for paying these fees. All international orders are final sale. If you need a repair for an international order, please contact us at hello@morgainefaye.com and we can advise you.
Custom Orders
We love creating unique pieces! Please review out Custom Work page to learn about the process of commissioning custom work. All custom orders and personalized jewels are final sale.
Lost Or Stolen Packages
If your tracking information indicates that your package has been delivered but you haven't received it, please reach out to us at hello@morgainefaye.com immediately. However, please note that we cannot be held responsible for lost or missing packages that are marked as successfully delivered to the specified address.
To ensure the longevity of your jewelry, we recommend following our care instructions. Proper care will preserve the beauty of your purchase for a lifetime to come. Please review our detailed Jewelry Care Page for more information.
Privacy & Security
Privacy & Security
Your personal information is safe with us. We adhere to strict privacy policies and utilize industry-standard security measures to protect your data. You can learn more in our Privacy Policy.
Customer Service
Customer Service
Your satisfaction is of utmost importance to us. Please review our Customer Support page for assistance with most common concerns. If you have any questions not addressed by our support pages, reach out to us at hello@morgainefaye.com .
Customer Accounts
Customer Accounts
Enjoy a seamless shopping experience by creating a customer account. Track your orders, view order history, and save your favorite items for future purchases. For more information, view our Customer Accounts page.
Layaway
Layaway
For most items, we offer Afterpay and Klarna. Select your preferred method at checkout to split your purchase in to multiple payments. For full details, visit Klarna's Website and Afterpay's website.
Contact
Morgaine Faye
