Size Guide

 Use the following size guide to determine your ideal measurements for rings, necklaces, and bracelets. If you have sizing questions or need personalized guidance, email hello@morgainefaye.com.

Please note that the size guide provided is a general reference, and individual variations may occur. It's always recommended to consult with a professional jeweler or try on jewelry in person at one of our stockists to ensure the most accurate fit.

Necklace Length Size Chart

The diagram below shows the approximate drape placement of various lengths.

Ring Size Conversion Chart

Ordering Half or Quarter Sizes:
Add the ring to your cart, and go to the cart page and find the order notes section. Type your request for half or quarter size in the text box before you check out.

To request a free ring sizer: use our ring sizer request page.

Important Note:
For all custom rings, and rings with engravings, its recommended to have your finger sized by a professional jeweler. Not all ring styles can be resized later, so it is important to order the correct size ring.  If you have sizing questions or need assistance, send a message to hello@morgainefaye.com.

Bracelet Size Guide

1. Measure your wrist size using a flexible measuring tape or a piece of string.
2. Wrap the measuring tape or string snugly around your wrist, just below the wrist bone.
3. Mark the point where the tape or string overlaps, and measure the length in inches or centimeters.
4. Add additional length based on your desired fit. For a snug fit, add ¼ to ½ inch. For a looser fit, add ¾ to 1 inch.
5. Use the measurement to select the closest bracelet size

Returns & Exchanges

Exchanges:

• Exchanges must be requested within 10 days of receiving the item.
• The item to be exchanged must be in its original condition and unworn.
• Please return the item in its original packaging to ensure safe transit.
• Once we receive the item, we will process the exchange and provide you with store credit for the value of the item.

Returns:

• Returns must be requested within 10 days of receiving the item.
• The item must be in its original, unworn condition, and returned in the original packaging.
• Shipping costs for returns will be the responsibility of the customer.
• A restocking fee of 10% of the item cost, less shipping will be applied.
• Once we receive the returned item, we will inspect it and issue a refund via the original payment method, excluding shipping costs.

Note:

• One-of-a-kind, custom, or personalized items are not eligible for return or exchange. International orders are final sale.

How to Request an Exchange or Return:

1. Contact us at hello@morgainefaye.com within 10 days of receiving your order to initiate the process.
2. Provide your order number, the item(s) you wish to exchange or return, and the reason for the request.
3. We will provide you with further instructions on how to proceed with the exchange or return.

Initiate a Return In Your Customer Account:

1. Log in to your customer account on our website.
2. Go to the "My Orders" section, where you'll find a list of your past purchases.
3. Select the order containing the item you wish to return.
4. Click on the "Return Items" button next to the relevant product.
5. Follow the on-screen instructions to provide details about the return reason and any additional notes.
6. Once your return request is submitted, our team will review it promptly.
7. You'll receive further instructions via email regarding the return process.

Please ensure that all items are securely packaged to avoid damage during transit. We recommend using a trackable shipping service for your return or exchange, as we are not responsible for lost or damaged packages.

Once we receive and inspect the item, we will promptly process your exchange or refund as per the policy mentioned above.

Thank you for choosing us. Your satisfaction is essential, and we are committed to providing a seamless shopping experience. If you have any concerns or require assistance, don't hesitate to contact us at hello@morgainefaye.com.

Afterpay

Shop with ease and enjoy the flexibility of Afterpay on morgainefaye.com. With Afterpay, you can purchase your jewels today and split your payment into four equal installments, interest-free.

Here's how to use Afterpay:

1. Select Afterpay at Checkout: When you're ready to complete your purchase, choose Afterpay as your payment method at the checkout.

2. Sign Up or Log In: If you're a first-time Afterpay user, you'll be prompted to create an Afterpay account. Returning users can simply log in to their existing account.

3. Instant Approval: Afterpay provides instant approval, so there's no waiting involved. You can proceed with your purchase right away.

4. Split Payment, Enjoy Now: Your total order amount will be divided into four equal installments, payable every two weeks. The best part? There are no interest charges or additional fees when you pay on time!

5. Pay Over Time: Enjoy your purchase immediately while spreading the cost over several weeks. Manage your payments conveniently through your Afterpay account.

If you have any questions or need assistance with Afterpay, head to the Afterpay website.