Returns & Exchanges

Exchanges:

• Exchanges must be requested within 10 days of receiving the item.
• The item to be exchanged must be in its original condition and unworn.
• Please return the item in its original packaging to ensure safe transit.
• Once we receive the item, we will process the exchange and provide you with store credit for the value of the item.

Returns:

• Returns must be requested within 10 days of receiving the item.
• The item must be in its original, unworn condition, and returned in the original packaging.
• Shipping costs for returns will be the responsibility of the customer.
• A restocking fee of 10% of the item cost, less shipping will be applied.
• Once we receive the returned item, we will inspect it and issue a refund via the original payment method, excluding shipping costs.

Note:

• One-of-a-kind, custom, or personalized items are not eligible for return or exchange. International orders are final sale.

How to Request an Exchange or Return:

1. Contact us at hello@morgainefaye.com within 10 days of receiving your order to initiate the process.
2. Provide your order number, the item(s) you wish to exchange or return, and the reason for the request.
3. We will provide you with further instructions on how to proceed with the exchange or return.

Initiate a Return In Your Customer Account:

1. Log in to your customer account on our website.
2. Go to the "My Orders" section, where you'll find a list of your past purchases.
3. Select the order containing the item you wish to return.
4. Click on the "Return Items" button next to the relevant product.
5. Follow the on-screen instructions to provide details about the return reason and any additional notes.
6. Once your return request is submitted, our team will review it promptly.
7. You'll receive further instructions via email regarding the return process.

Please ensure that all items are securely packaged to avoid damage during transit. We recommend using a trackable shipping service for your return or exchange, as we are not responsible for lost or damaged packages.

Once we receive and inspect the item, we will promptly process your exchange or refund as per the policy mentioned above.

Thank you for choosing us. Your satisfaction is essential, and we are committed to providing a seamless shopping experience. If you have any concerns or require assistance, don't hesitate to contact us at hello@morgainefaye.com.